Careers

Why Agnew Equine?

Our friendly, independent and well-established practice is located on the edge of the beautiful Peak District National Park, and covers areas of Staffordshire, Cheshire and Derbyshire. We have a broad client base from pet ponies to international competition horses, which gives a varied case load and makes each day different from the next.

Our practice employs 6 equine vets and we have a supportive and amazing office staff of 6 people. Arnie Agnew, the practice founder has a long career as an equine vet and an invaluable wealth of knowledge you can only acquire with experience. Robin Densem has been a horse vet since 1995 and was awarded a Certificate in Equine Medicine from the Royal College in 2011 and is a particularly experienced mentor. And Stuart Pearson has a 20-year veterinary career beginning in hospitals in Newmarket and has a Certificate in Equine Orthopaedics from the Royal College. He is also one of only 21 vets in the country who is an Advanced Practitioner in Equine Orthopaedics. Each of them is kind, patient and trustworthy and have a bedside manner with horse and client that is second to none. Our practice also has more recent graduates who can give insight about transitioning from life as a new grad/student to life as a practicing ambulatory vet – and are a great crew to be a part of!

We believe in giving hospital-standard care at stable side, so have all the latest mobile diagnostic equipment and encourage clinical freedom and development. We refer to multiple centres depending on the clinical need of the case.

Current Vacancy

Part-time Veterinary Practice Receptionist/Administrator

Agnew Equine is a thriving, independently-owned equine (horse) veterinary practice looking for a new member to join our office team of 6 office members and 6 vets on the road. We are looking for someone with significant customer care and office administration experience and excellent communication skills - who is professional, responsible, proactive, approachable and friendly - and would fit in well with our established dynamic, varied and upbeat office environment!

In return, we will offer a supportive and enjoyable workplace within our amazing team in a family-run business environment and training in all aspects of the role.

Successful candidates will have:

Experience in office administration/management, client/customer services, general office duties
An ability to work well under pressure in a busy office with an established team, prioritising workload whilst maintaining a warm, friendly & calm environment
Excellent people skills, a caring manner and a positive, can-do attitude with a high level of organisation, proactivity and ability to multitask/prioritise and work under time pressures. Time management and a sharp attention to detail is vital.
Horse knowledge/equestrian experience is a big plus - but not essential
An interest in veterinary-related admin duties where training will be provided
Computer proficiency

Key Responsibilities:

Answering phones and serving clients in a courteous, caring, efficient and effective way by making, editing and confirming appointments, collecting payments, providing/seeking out answers to client queries, managing emergencies, prescription requests etc.
Supporting and communicating with vets – being a focal point of communication and management for the vets out on the road and liaising between them and clients when necessary. Anticipating and addressing vet’s needs consistently throughout the day to ensure smooth running of their appointments.
Working within our computer-based practice management system to manage diary and client data – with an attention to detail and confidentiality.
Carrying out a variety of administrative duties to assist in the smooth running of the practice including: Opening incoming post, Taking deliveries and unpacking supplier orders, Preparing/posting/arranging collection of medication/prescriptions for clients, General letter typing, spreadsheets, filing, etc.
Ordering medication through our bespoke online system
Liaising directly with equine hospitals and laboratories when we refer horses or ponies into them
During busy periods, using your knowledge & experience to prioritise tasks effectively
Potential for specific areas of responsibility i.e. managing client passports / microchip registrations, sarcoid admin procedure, managing vaccination reminders etc.
Contributing to credit control when making appointments for clients
Rota'd general office cleaning and tidying (eg emptying bins, keeping the kitchen clean etc). Vet equipment cleaning when required

Key details of employment:

Working hours: 24 hours weekly over 3 days - with a daily 8-hour shift between the hours of 8AM - 5:30PM (exact shift TBD). Days required are to be confirmed, but one of the days will be a Thursday. Flexibility required for holiday or sickness cover - even on days you are not scheduled to work.
12 days annual leave + bank holidays per annum + the day off to celebrate your birthday!
Hourly rate is £12.50 - £13.25 maximum depending on experience
No weekend work
Staff discounts/perks!
Pension scheme + Employee benefits package

This role can be considered a job-share with one crossover day working together with an established member of staff.

Please email jenny.pearson@horsevets.co.uk with your CV and cover letter by Sunday 29th March for consideration.

Are you a Vet Interested in Joining Our Team?

We’d love to hear from you! We are always open to considering the right vet when they come along, so even if we aren’t advertising for a specific position, you can still send your CV to us so we can have a look. Please give us a summary of what you’re looking for and what you think you could contribute to our practice and send to office@horsevets.co.uk.