Terms and conditions

This document sets out the terms upon which we carry out veterinary work for our customers. This is an important document please read it carefully. These terms and conditions apply not only to current work but also to all future work. In this document and in any correspondence with you, “Director” means a member of Agnew Equine Limited. “We” and “Our” means Agnew Equine Limited and “You” means the person who is our customer or, if more than one person, those persons who together are our customer. Where we act for two or more customers jointly it is on the understanding that we are authorised to act on instructions of either, both or any of them.

Agnew Equine Limited is a company registered in England and Wales number 7985435.

Office hours

These are 8.30am – 6.30pm Monday to Friday, and 9.00am – 12.30pm Saturday, excluding public/bank holidays. We offer a 24hour emergency service outside of these hours but any services provided during this time will incur a surcharge.

Client Confidentiality

The veterinary surgeon/client relationship is founded on trust and in normal circumstances we will not discuss or disclose to any third party any information about a client or animal without either express implied consent.

Ownership of records

We retain as our property all case records including radiographs and other imaging records. The fees charged for such items are based on the professional opinion obtained from the results of these procedures. Any veterinary surgeon or paraprofessional taking over a case may be forwarded copies of relevant records but only upon the request or consent of the client.

Influenza vaccination reminders

Whilst we endeavour to provide a vaccination reminder service for patients that we have previously vaccinated whilst under the clients ownership, we cannot accept responsibility for any errors or omissions. It is the responsibility of the client to ensure vaccinations are kept up to date. Under current Jockey Club and BHS regulations horses should have a primary course of 3 vaccinations followed by annual boosters. The interval between the first two must be 21-92 days and between the second and third 150-215 days. Thereafter boosters must be within 365 days.

Equine insurance

We support the principle of insuring all equines against unexpected accidents or illnesses. However we would respectfully remind you that our terms of payment still apply and that the contract with the insurance company is between the client and the insurance company only.


All fees are subject to VAT at the current rate. We calculate our fees on consumables used and professional time and opinion. Fees will be listed on a detailed invoice which will be produced at the end of the month.

Payment terms

The initial invoice for any client registering with us is strictly payment on the day. For a customer to open an account with Agnew Equine Limited is at the discretion of the Directors.  Invoices are issued on last day of each month and are due for payment by return on receipt of the invoice. Accounts may be paid by guaranteed cheque, credit or debit card, (but not American Express/AMEX), cash or BACS. If using BACS please contact the accounts department (01782 51502) for our bank details. Any queries on the account should be raised with the accounts department within 14 days of the date of invoicing.

We reserve the right to charge 2.5% interest per month on any account not paid within 28days of date of invoice. Any cheque returned, credit or debit card not honoured or any cash found to be counterfeit made as full or part payment of an account will be added back onto the account, and will incur additional charges in the way of administrative costs and bank charges, and may then be subject to the 2.5% interest charge.

We reserve the right to pursue any unpaid accounts in any manner we deem appropriate. This may include the use of a debt collection serviceor civil proceedings. Any costs incurred by us in recovering unpaid accounts will be passed onto the respective client.

For failure to comply with our payment terms we reserve the right to withdraw veterinary services and will give notice of this in writing.


You may obtain relevant veterinary medicinal products from us OR ask for a prescription and obtain these medicines from another veterinary surgeon or pharmacy,providing that the patient has been examined by, and is under the care of, a veterinary surgeon employed by us. We may prescribe relevant veterinary medicinal products only following a clinical assessment of an animal under his/her care. A prescription may not be appropriate if your animal needs immediate treatment.

You will be informed on request of the price of any medicine that may be prescribed for your animal.

The general policy of this practice is to re-assess an animal requiring repeat prescriptions for supplies of relevant veterinary medicinal products every 6-12 months, but this may vary with individual circumstances. The standard charge for re-examination is £33.90

The standard charge for issuing a prescription to be filled elsewhere is £13.52.

Further information on the price of medicines is available on request.


Our aim is to provide a first class service. However, should you wish to discuss any problems you may have with our services we ask you in the first instance to address such issues to either the office staff or one of the directors.

Limitations of Liability

This condition applies to any claim:-by you; against us (including any successor business), any past, present or future directors of this firm, and/or any past present or future employees of this firm. Such claim shall be limited in amount to £5,000.00 for each and every claim, including claimants’ costs.  All claims, whether made by one or more of the parties referred to above or by a third party, arising from the same act or omissions, shall be regarded as one claim.
For the avoidance of doubt, this limitation of liability shall apply to any claim for negligence, breach of contract, breach of fiduciary duty, breach of trust, and any liability whatsoever.

We always come to you! We have hospital-grade veterinary and diagnostic tools which are entirely mobile, which means you have the convenience of keeping your horse right where they are.
We are proud to be a local, family-run practice, and if your horse needs specialist treatment, we are free to refer them to the top experts in the country for their specific needs, not where a corporate dictates.
Over 20 years as a practice we have built an outstanding reputation for trustworthy care, treatment and professionalism - and our team of vets have devoted their careers exclusively to equine medicine.
We offer an out-of-hours service for you 24 hours a day, 7 days a week, 365 days a year so you always have our support and your peace of mind.

Our Services



Routine castration of colts can be performed at your home stables, ideally during the spring or autumn.
Dental Care

Dental Care

We provide expert routine dental care and examinations - as the condition of your horse’s mouth plays such an important role in their overall health and welfare.


We know that emergencies can happen any time of the day or night - and we offer the assurance that you always have the veterinary support you need standing by. We offer our own in-house emergency cover, meaning you will always see one of our vets in your time of need.
Equipment and Diagnostics

Equipment and Diagnostics

We are proud to be a fully ambulatory practice and welcome the fact that modern mobile technology allows us to effectively deliver treatment and diagnoses at the convenience of your stable.
Euthanasia and Equine Bereavement

Euthanasia and Equine Bereavement

We are privileged in veterinary medicine to have the ability to end suffering, and have a responsibility to work with you to do so in a way that is painless and minimises stress for all involved.


Gastroscopy continues to be the only reliable method for the diagnosis of gastric ulcers in horses. At Agnew, we offer this service using our mobile equipment at your home stables to avoid any additional stress caused by transporting your horse or pony.
Internal Medicine

Internal Medicine

We examine horses for a wide range of medical problems including weight loss, diarrhoea, respiratory disease, urinary disorders and skin disease right at your stables.
Laboratory Services

Laboratory Services

We have close links with a number of outstanding veterinary clinical laboratories in Newmarket and around the country - and we are able to choose the most appropriate and experienced lab depending on what we are testing for.
Lameness Investigations

Lameness Investigations

Our vets have a great reputation for their lameness investigations at the convenience of your own stables. Stuart is one of only 21 vets in the country who is an Advanced Practitioner in Equine Orthopaedics.
Pre-Purchase Exams (Vettings)

Pre-Purchase Exams (Vettings)

Vettings are very important and are one of the most consequential things you’ll ask your vet to do – because purchasing a horse is a big decision! On that basis, Robin, Arnie & Stuart carry out the majority of our vettings as we feel experience is key to delivering the best outcome for you and the horse.
Reproductive Services

Reproductive Services

We offer a variety of reproductive services for your mare including artificial insemination, ultrasound scanning and pregnancy diagnosis, twin pregnancy management, foal management and vaccinations to prevent abortion.
Routine Health Care

Routine Health Care

At Agnew Equine, we believe that keeping your horse happy and healthy starts with Routine Preventative Care; vaccinations, regular dentistry, parasite control are fundamental to the well-being of your horse and doing all you can to ensure they live long and healthy lives.


As an independent practice, our vets at Agnew Equine are able to review each case and, where necessary, recommend referral to the most appropriate hospital in the circumstances to help with the specialised care of your horse or pony.
“My best advice is register with Agnew Equine - they are the best!” Louisa Kelly
“Love these vets - wouldn’t go anywhere else! Fantastic.” Paulina Nicholls
“A great team of vets! Calm, caring, experts with a professional manner” Kelly Pope
“Best vets anyone could have. Fantastic in all ways.” Angela Frost
“By far the most attentive and polite practice I’ve come across”
Agnew EquineHot Lane Farm, Hot LaneBiddulph MoorStoke-on-TrentStaffordshireST8 7HP01782 510502find us
Opening Hours
Monday to Friday
8.30am - 5.30pm
In An Emergency

We offer an out-of-hours service for you 24 hours a day, 7 days a week, 365 days a year. Simply call the practice on 01782 510502 to access our support.

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