Receptionist/ Office Administrator Vacancy

We are hiring a receptionist/office administrator to add to our team! We have SUCH a lovely group in the office and can't wait to meet the next right candidate. Please email admin@horsevets.co.uk and submit your CV and ideally cover letter. Looking forward to hearing from you soon!

Successful candidates will have:

  • Horse knowledge/equestrian experience
  • Previous experience in office administration, client/customer services, general office duties (including filing, computer admin, incoming/outbound telephone calls etc)
  • An interest in veterinary-related admin duties where training will be provided
  • An ability to work well under pressure in a busy office, prioritising workload whilst maintaining a warm, friendly & calm environment
  • Computer proficiency
  • A positive, can-do attitude with a high level of organisational skills and ability to multitask/prioritise and work under time pressures. A sharp attention to detail is vital.

Key responsibilities:

  • Answering phones - client servicing (making, editing and confirming appointments, collecting payments, client queries, managing emergencies, prescription requests etc.)
  • Communication with vets - liaising consistently throughout the day to ensure smooth running of their appointments
  • Using computer practice management system to manage diary and client data
  • Opening incoming post and preparing/posting/arranging collection of medication/prescriptions for clients
  • Medication/Pharmacy ordering through our bespoke online system
  • Taking delivery and unpacking supplier orders
  • Liaising with referral equine hospitals and laboratories
  • General letter typing, spreadsheets, filing, etc.
  • Potential for specific areas of responsibility, e.g. purchase ledger roles / reconciling statements, banking, debt management tasks, managing client passports / microchip registrations, sarcoid admin procedure, managing vaccination reminders etc.
  • Contributing to credit control when making appointments for clients
  • General office cleaning and tidying eg emptying bins. Vet equipment cleaning when required

Salary:

£10.00 per hour £18,200 per annum

Responsible to:

Practice Manager / Directors 

Terms & Conditions of employment (key points):

  • 20 days annual leave plus bank holidays per annum. 
  • Working hours: 35 hours Monday to Friday from 10:30am to 5:30pm (with flexible availability for holiday or sickness cover)
  • Overtime available to cover holidays / sickness shifts for others. Additional holiday allowance available if overtime worked. Plus your birthday off, and staff discounts/perks.
  • Pension scheme + Employee benefits package

You can download details of the position here.

Ambulatory
We always come to you! We have hospital-grade veterinary and diagnostic tools which are entirely mobile, which means you have the convenience of keeping your horse right where they are.
Independent
We are proud to be a local, family-run practice, and if your horse needs specialist treatment, we are free to refer them to the top experts in the country for their specific needs, not where a corporate dictates.
Experience
Over 20 years as a practice we have built an outstanding reputation for trustworthy care, treatment and professionalism - and our team of vets have devoted their careers exclusively to equine medicine.
Emergencies
We offer an out-of-hours service for you 24 hours a day, 7 days a week, 365 days a year so you always have our support and your peace of mind.

Our Services

Castrations

Castrations

Routine castration of colts can be performed at your home stables, ideally during the spring or autumn.
Dental Care

Dental Care

We provide expert routine dental care and examinations - as the condition of your horse’s mouth plays such an important role in their overall health and welfare.
Emergencies

Emergencies

We know that emergencies can happen any time of the day or night - and we offer the assurance that you always have the veterinary support you need standing by. We offer our own in-house emergency cover, meaning you will always see one of our vets in your time of need.
Equipment and Diagnostics

Equipment and Diagnostics

We are proud to be a fully ambulatory practice and welcome the fact that modern mobile technology allows us to effectively deliver treatment and diagnoses at the convenience of your stable.
Euthanasia and Equine Bereavement

Euthanasia and Equine Bereavement

We are privileged in veterinary medicine to have the ability to end suffering, and have a responsibility to work with you to do so in a way that is painless and minimises stress for all involved.
Gastroscopy

Gastroscopy

Gastroscopy continues to be the only reliable method for the diagnosis of gastric ulcers in horses. At Agnew, we offer this service using our mobile equipment at your home stables to avoid any additional stress caused by transporting your horse or pony.
Internal Medicine

Internal Medicine

We examine horses for a wide range of medical problems including weight loss, diarrhoea, respiratory disease, urinary disorders and skin disease right at your stables.
Laboratory Services

Laboratory Services

We have close links with a number of outstanding veterinary clinical laboratories in Newmarket and around the country - and we are able to choose the most appropriate and experienced lab depending on what we are testing for.
Lameness Investigations

Lameness Investigations

Our vets have a great reputation for their lameness investigations at the convenience of your own stables. Stuart is one of only 21 vets in the country who is an Advanced Practitioner in Equine Orthopaedics.
Pre-Purchase Exams (Vettings)

Pre-Purchase Exams (Vettings)

Vettings are very important and are one of the most consequential things you’ll ask your vet to do – because purchasing a horse is a big decision! On that basis, Robin, Arnie & Stuart carry out the majority of our vettings as we feel experience is key to delivering the best outcome for you and the horse.
Reproductive Services

Reproductive Services

We offer a variety of reproductive services for your mare including artificial insemination, ultrasound scanning and pregnancy diagnosis, twin pregnancy management, foal management and vaccinations to prevent abortion.
Routine Health Care

Routine Health Care

At Agnew Equine, we believe that keeping your horse happy and healthy starts with Routine Preventative Care; vaccinations, regular dentistry, parasite control are fundamental to the well-being of your horse and doing all you can to ensure they live long and healthy lives.
Surgery/Referral

Surgery/Referral

As an independent practice, our vets at Agnew Equine are able to review each case and, where necessary, recommend referral to the most appropriate hospital in the circumstances to help with the specialised care of your horse or pony.
“My best advice is register with Agnew Equine - they are the best!” Louisa Kelly
“Love these vets - wouldn’t go anywhere else! Fantastic.” Paulina Nicholls
“A great team of vets! Calm, caring, experts with a professional manner” Kelly Pope
“Best vets anyone could have. Fantastic in all ways.” Angela Frost
“By far the most attentive and polite practice I’ve come across”
Agnew EquineHot Lane Farm, Hot LaneBiddulph MoorStoke-on-TrentStaffordshireST8 7HP01782 510502find us
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Opening Hours
Monday to Friday
8.30am - 5.30pm
Saturday
Closed
Sundays
Closed
In An Emergency

We offer an out-of-hours service for you 24 hours a day, 7 days a week, 365 days a year. Simply call the practice on 01782 510502 to access our support.

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